Tag Archives: Technology

Missed Opportunity: Innovation for Rural India #RuralLiving

#Cities, #Urbanisation, #SmartCities, #SustainableUrbanisation, niche markets, the urban upper middle class… It seems to me that every ‘new’ idea is about the ‘urban’ consumer. In and outside of my work, I am surrounded by entrepreneurs who see the ‘vast urban population of India’ as their key market. Then there are the ‘innovators’, who want to make ‘urban living’ smarter, cleaner, more social, more efficient, more human.

 

Reality check: 68% of India’s population of 1.31 Bn people is rural. That’s almost 900 Mn people. Shouldn’t that be a huge market opportunity?

 

Urban living brought with it several conveniences, not the least of which is that one doesn’t have to worry about who will remove the trash from one’s doorstep. Unfortunately, while it raised our standard of living, it also led to the green-house effect, congestion, pollution (air, land, water and noise), stress and lifestyle related health disorders, and an overall decline in quality of life.

 

Now, if only we could marry the convenience of urban living with the pristineness of rural life. This is where India truly needs innovation, a la #SidewalkLabs, to turn the ‘forgettable’ mess… or mass into a world-changing opportunity.

 

The key advantage of training the lens on our villages, 638,000 of them, is that a number of the sins of urban living need not be ‘repaired’ before a solution for higher quality living can be employed, thus, leapfrogging the gestation curve. Also, the fragmented numbers lend themselves to rapid experimentation and potentially rapid scalability too, with enough room for customization and, thus, further innovation.

 

Five areas stand out as test beds for ‘quality of life’ innovation in the Indian rural landscape:

 

Water, water, where art thou? Supply of and Access to Water

The most basic necessity for viable human existence, availability of and access to clean water continues to be right at the top of the list of ‘needs’ to be fulfilled in the vast rural hinterland of the country. Themes such as conservation, rain harvesting and desalinisation have been part of government schemes for long but organizing channels to supply clean water still remains a challenge. One should take a leaf out of Israel’s book on water management technology.

 

Not just electrifying but energising: Sustainable Generation of and Access to Renewable Energy

Our villages have probably done more in terms of experimenting with methods for harnessing renewable energy than urban areas, even if and especially on a micro level. The challenge remains huge but so does the opportunity. It is not unthinkable for a village to meet its energy requirements wholly from renewable sources, whether solar, wind, hydro, oceanic or organic. Imagine replicating such models over 638,000 villages!

 

A Roof with a View: Unique and Localised Forms in Construction

One of the lures of the countryside for the urbanite is the unique architecture of our villages peculiar to each geographical region. Unfortunately, with the misplaced grandeur of and love for everything glass and concrete, the ability to create building structures from naturally, locally and readily available materials has become a dying art form. I witnessed this first hand while painstakingly seeking skilled labourers to construct a family home, a sloping-roof structure, in our native village using the chira (aka jambha) stone, a red laterite variety specific to the coastal belt of Maharashtra.

 

This remains a fantastic opportunity for innovation as well as reviving our cultural heritage. UNIDO has listed several environmentally friendly Indian building material technologies for housing. (Funnily, I didn’t hear of a single one of them from the contractors who built our family home.) Mahindra Lifespaces has dabbled with creating special bricks that are lighter, stronger, cheaper, longer lasting and environmentally friendlier than conventional ones for some of their projects.

 

An Opportunity Not to be Wasted: (Solid) Waste Management

When I first came to Mumbai, I could think of just one word to describe the city: ‘filthy’! As a long time resident of Mumbai now, I’ve grown accustomed to seeing piles of garbage being generated by our urban lifestyle and what it does to the potential charm of this city. But it irks me no end when I see our rural neighbours go one step further in their flagrant use of non-biodegradable materials, all because their standard of living has ‘improved’, and an even greater disregard for what such use does to the delicate ecosystem of the villages. With no civic setup or system for organised garbage removal and/ or treatment in our villages, any and every spot could be a garbage landfill.

 

To my mind, this self-destructive habit needs to be nipped in the bud. When countries such as Norway and Sweden are importing trash to be able to keep their recycling and energy programmes going, it would be a shame if we allowed this multi-billion dollar opportunity to go to waste, both figuratively and literally! We need and can make a Terracyle in India! In the meanwhile, take a look at what this nodal agency in Vengurla, India, has done with their waste.

 

More Highways, Information and Tarred: Communication & Connectivity

That human beings crave connection with other human beings was never more apparent than it is today. The rural populace is no exception to this rule. It craves the same connection and sense of belonging as the next urbanite. In the virtual world, despite Internet usage in rural areas still remaining abysmal (and hence, another opportunity), the access to smartphones has enabled this to a large extent. In the physical world, however, a lot remains to be done to connect remote parts by road/ rail/ water ways. Admittedly, it involves working alongside rather than in competition with the nodal bodies.

 

Time to make our villages more livable!

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Six reasons why #Uber could fail in India

The rise of the new economy has given rise not just to new industries but also to new business models. E-commerce led the wave of what has today become the positioning of choice for many an entrepreneur – the ‘integrator’. With technology playing a substantial role in ‘integrating’ various pieces of the model, several challenges got addressed. The same technology in turn, however, laid out a fresh set of issues that need to be resolved.

For Uber, these challenges centre around seemingly infrastructural but essentially human factors. It has overcome the ignominy that (an) errant driver(s) caused in its early days in India, but its problems are far from over. Here are six reasons why #Uber could fail in India:

Reason 1: Technology issue – Hi-speed Internet, the keystone of Uber’s business model, is not yet the norm even in metros in India.

Reason 2: Trust issue – Drivers don’t trust the navigation feature on their Uber devices, and so, bother customers endlessly for directions, making pick-ups a nuisance.

Reason 3: Agency issue – Drivers, at will, turn off their device, misleading customers as to their actual location. Worse, they can refuse calls and become incommunicado because calls to and from customers are routed through Uber.

Reason 4: Temporal issue – Drivers don’t respect the time estimate for arrival provided to customers. Hence, 5 minutes become 15, 10 become 25. Detours are rampant, sometimes for a snack break, at other times for a brief nap.

Reason 5: Cultural issue – We Indians have an oral culture. We don’t like to talk to an email ID (support@), especially one that doesn’t respond. As a customer, your only recourse to grievance redressal is to force-fit your complaint into the standard set of issues listed on Uber’s website, after which you will promptly receive a stock email from Uber in, no doubt, a personalised tone.

Reason 6: Holier-Than-Thou issue – Uber charges customers for rides cancelled by drivers, at will. That too without any notice. A case of taking the customer for granted, methinks.

A fancy name and a fancy app don’t a business model make; respect the customers – recognise their uniqueness – and their business is yours to take.