What I gained by switching from #Uber/ #Ola to the #MumbaiLocal

  One of the small joys of living in a metro is the ability to hail a taxi easily and go about one’s business without requiring too much logistical planning. The advent of #Uber and #OlaCabs on the Mumbai public transport landscape made this even more convenient. For somebody (like me) who commutes upwards of… Read More What I gained by switching from #Uber/ #Ola to the #MumbaiLocal

Design Thinking: The Key to a Superior Service Experience

I had the opportunity to visit the office of the Registration and Stamp Duty Department of Government of Maharashtra recently. If it had not been for the signboard outside the office, I would have thought that I was in a waiting room at a local railway station. As a consultant who routinely deals with process… Read More Design Thinking: The Key to a Superior Service Experience